Last Updated: September 4, 2026
1. Introduction
a.
This website is owned and operated by Faisal Mubarak, trading under the brand name ZOYZA (hereinafter and throughout this website referred to as “we”, “us” and “our”). ZOYZA operates as a sole proprietorship / individual-owned business in Pakistan.
Business Name: ZOYZA
Owner/Operator: Faisal Mubarak
Business Type: Sole Proprietorship
Country of Operation: Pakistan
Business Address: A-468, Block D, North Nazimabad, Karachi, Pakistan
b.
We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
c.
If you have any problems placing your order on our website, or require support after placing an order, please contact us by calling or messaging us on +92 312 8789726 or by emailing us at care.zoyza@gmail.com.
2. Applicability and Updates
a.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including any additional terms and policies referenced herein or available through our website.
These Terms & Conditions apply to all users of the website, including browsers, customers and other visitors.
b.
By using our website or purchasing our products, you represent that you are of legal age to enter into a binding agreement under applicable law and are not prohibited from receiving products or services under the laws of Pakistan or any other applicable jurisdiction.
c.
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Each time you place an order, you agree to the Terms & Conditions applicable at that time.
3. Terms of Usage
a.
You are prohibited from using this website or its content:
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For any unlawful purpose.
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To solicit others to perform or participate in unlawful acts.
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To violate any applicable laws, regulations or rules.
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
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To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against others.
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To submit false, inaccurate or misleading information.
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To upload or transmit viruses, malicious code or other harmful material.
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To interfere with or circumvent the security features of our website or related services.
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To collect or track the personal information of others without authorization.
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To conduct fraudulent transactions.
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For any obscene, unlawful or immoral purpose.
b.
We reserve the right to restrict or terminate your use of our website or services if you violate these prohibited uses or otherwise misuse our website.
4. Intellectual Property
This website and its related content, including the ZOYZA name, logo, product images, photographs, graphics, designs, text, product descriptions and other materials, are owned by ZOYZA or used with the permission of their respective rights holders.
Except where expressly permitted, you may not copy, reproduce, distribute, modify, publish, transmit or commercially use any content from this website without our prior written permission.
All rights not expressly granted under these Terms & Conditions are reserved by ZOYZA.
5. Products & Pricing
a.
All product prices displayed on our website are stated in Pakistani Rupees (PKR) unless otherwise specified.
b.
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, sizes and prices are accurate. However, colors may appear slightly different depending on your device or screen settings.
c.
Prices and product availability may change at any time without prior notice.
d.
In the event of an obvious pricing, product information or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order.
6. Orders & Payment
a.
When you place an order through our website, you are making a request to purchase the selected products.
b.
We may verify orders before dispatch. We reserve the right to reject or cancel an order where reasonably necessary, including cases involving incorrect customer information, product unavailability, suspected fraudulent activity, duplicate orders or circumstances beyond our reasonable control.
c.
Available payment methods may include Cash on Delivery and online payment options.
d.
For online payments, orders are processed after successful payment confirmation through the applicable payment service provider.
e.
ZOYZA does not store customers' complete debit or credit card information on its own servers. Payment information is processed by the relevant payment service provider.
7. Cash on Delivery
For Cash on Delivery orders:
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Payment is collected at the time of delivery.
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Customers are responsible for providing accurate contact and delivery information.
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We may contact customers to confirm their order before dispatch.
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Customers should ensure that someone is available to receive the parcel at the provided delivery address.
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Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.
8. Shipping & Delivery
a.
ZOYZA currently ships to serviceable locations within Pakistan. International shipping is currently not available.
b.
Orders are generally processed within 24 hours after order confirmation.
c.
Estimated delivery times are:
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Major cities: approximately 2–4 business days.
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Other serviceable areas: approximately 3–7 business days.
Delivery times are estimates and may vary depending on the customer's location, courier operations, weather conditions, public holidays or other circumstances beyond our reasonable control.
d.
Customers are responsible for providing a complete and accurate delivery address and active contact number.
e.
For further details, customers should refer to our Shipping Policy.
9. Order Cancellation
a.
Customers may request cancellation of an order before the order has been dispatched.
b.
Cancellation requests should be submitted as soon as possible through our customer support channels:
Phone / WhatsApp: +92 312 8789726
Email: care.zoyza@gmail.com
c.
Once an order has been dispatched, cancellation may no longer be possible. Any subsequent return or refund request will be handled according to our Return & Exchange Policy and Refund Policy.
d.
For eligible prepaid orders cancelled before dispatch, the applicable refund will be processed according to our Refund Policy.
10. Returns & Exchanges
ZOYZA offers a 14-day return and exchange policy from the date the order is delivered, subject to the conditions stated in our Return & Exchange Policy.
To qualify, products must generally be unused, unwashed and in their original condition, with original tags and packaging intact.
Returns or exchanges may be requested for eligible reasons including:
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Wrong item received.
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Damaged or defective product.
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Size does not fit.
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Product delivered is different from the product ordered.
Certain products and situations may be excluded from returns or exchanges as described in our Return & Exchange Policy.
Customers should review the complete Return & Exchange Policy before requesting a return or exchange.
11. Refunds
Refunds are provided only in applicable situations as described in our Return & Exchange Policy and Refund Policy.
Eligible refunds may apply where:
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An ordered item becomes unavailable after payment has been received.
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A replacement cannot be arranged for a damaged, defective or incorrect item.
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An approved return meets all applicable eligibility requirements.
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An eligible prepaid order is cancelled before dispatch.
Once an eligible returned product has been received, inspected and the refund has been approved, the refund will be processed within 7–10 business days.
For online payments, approved refunds will generally be processed through the original payment method or applicable payment service provider.
For Cash on Delivery orders, customers may be required to provide valid bank account or digital wallet details for an approved refund.
The time for a refund to appear in a customer's account may vary depending on the relevant bank, card network, wallet or payment service provider.
For complete details, please refer to our Refund Policy.
12. Return Shipping
Where a return or exchange is approved:
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If the issue is due to a damaged, defective or incorrect item, ZOYZA will cover the applicable return shipping cost.
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For a size change or change of mind, the customer is responsible for the applicable return shipping charges.
Further conditions are provided in our Return & Exchange Policy.
13. Complaints & Customer Support
Customers may submit complaints or concerns regarding products, orders, payments, delivery, returns, exchanges or other services through our customer support channels.
Email: care.zoyza@gmail.com
Phone / WhatsApp: +92 312 8789726
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (PKT)
We aim to acknowledge customer complaints within 24 hours on business days.
We aim to resolve complaints and provide an appropriate solution within 3–5 business days, depending on the nature of the complaint and any investigation required. If additional time is reasonably required, we will keep the customer informed of the progress.
14. Customer Information
Customers are responsible for providing accurate information when placing an order, including:
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Full name
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Active phone number
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Email address, where required
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Complete delivery address
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Correct product and size selection
ZOYZA may contact customers regarding their orders, payments, delivery, returns, exchanges or customer support requests.
Customer information is handled in accordance with our Privacy Policy.
15. Indemnity & Limitation of Liability
a.
You agree to indemnify and hold harmless ZOYZA and its owner, service providers, contractors and authorized representatives from claims or demands arising from your violation of these Terms & Conditions, applicable laws or the rights of third parties.
b.
We make reasonable efforts to ensure that information on our website is accurate and current. However, we do not guarantee that all information will always be complete, accurate, error-free or uninterrupted.
c.
Your use of our website and reliance on information available through it is at your own risk to the extent permitted by applicable law.
d.
We are not responsible for circumstances beyond our reasonable control, including courier delays, natural events, public holidays, technical interruptions, payment-provider issues or other unforeseen circumstances.
e.
We reserve the right not to process or fulfil an order where:
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The ordered product is out of stock.
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We are unable to deliver to the provided location.
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The product is no longer available.
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The customer has provided incorrect or incomplete information.
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Fraudulent or suspicious activity is identified.
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Circumstances beyond our reasonable control prevent fulfilment.
Where applicable, customers will be notified and an eligible refund will be processed according to our Refund Policy.
16. Termination
We reserve the right to restrict or terminate access to our website or services where reasonably necessary, including where a user:
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Provides false or misleading information;
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Interferes with other users or the operation of our website;
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Engages in fraudulent or unlawful activity;
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Attempts to gain unauthorized access to our systems; or
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Violates these Terms & Conditions.
17. Severability & Waiver
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable. If it cannot be made enforceable, it will be severed from these Terms & Conditions, while the remaining provisions will continue in full force and effect.
If we fail to enforce any provision of these Terms & Conditions, this will not constitute a waiver of our right to enforce that provision in the future.
18. Governing Law
These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.
Any dispute arising in connection with these Terms & Conditions or your use of our website shall be subject to the applicable courts and consumer forums having jurisdiction in Karachi, Sindh, Pakistan, to the extent permitted by applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, orders, payments, shipping, returns, refunds or complaints, please contact us:
ZOYZA
Owner/Operator: Faisal Mubarak
Business Type: Sole Proprietorship
Business Address: A-468, Block D, North Nazimabad, Karachi, Pakistan
Email: care.zoyza@gmail.com
Phone / WhatsApp: +92 312 8789726
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (PKT)
We aim to respond to emails and messages within 24 hours on business days.