Refund policy

Last Updated: August 27, 2026

At ZOYZA, we aim to provide our customers with a smooth and reliable shopping experience.

Refunds

Refunds may be provided in applicable situations, subject to our Return & Exchange Policy.

If a refund is approved, the refund will be processed after the returned product has been received and inspected by our team.

For orders paid through online payment methods, approved refunds will be processed through the original payment method or the applicable payment service provider.

For Cash on Delivery orders, customers may be required to provide valid bank account or digital wallet details for an approved refund.

The time required for a refund to appear in the customer's account may vary depending on the relevant bank, card network, wallet, or payment service provider.

Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team within the applicable period stated in our Return & Exchange Policy.

We may request photographs or other information to verify the issue.

Once the issue has been verified, ZOYZA will provide an appropriate resolution in accordance with our Return & Exchange Policy.