Return & exchange

Last Updated: July 8, 2026

At ZOYZA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and exchange process.

14-Day Return & Exchange

We offer a 14-day return and exchange policy from the date your order is delivered.

To be eligible, the item must:

  • Be unused, unwashed, and in its original condition.

  • Have all original tags and packaging intact.

  • Be free from stains, perfume, deodorant, or any signs of wear.

  • Include the original invoice or proof of purchase.

Items that do not meet these conditions may not qualify for a return or exchange.

Eligible Reasons for Return or Exchange

You may request a return or exchange if:

  • You received the wrong item.

  • You received a damaged or defective product.

  • The size does not fit.

  • The product delivered is different from what you ordered.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Products that have been worn, washed, or altered.

  • Items returned without original tags or packaging.

  • Products damaged due to misuse or improper care.

  • Clearance, final sale, or promotional items (unless defective).

Exchange Process

Once your exchange request is approved:

  • Our team will guide you through the process.

  • The original item must be returned before the replacement is dispatched.

  • Exchanges are subject to product availability.

  • If your requested size or item is unavailable, you may choose another product of equal value or pay the price difference for a higher-priced item.

Refund Policy

Refunds are only provided in the following situations:

  • The ordered item is unavailable after your payment has been received.

  • A replacement cannot be arranged for a damaged, defective, or incorrect item.

  • Your approved return meets all eligibility requirements.

Once your returned item has been inspected and approved, your refund will be processed within 7–10 business days.

Refunds will be issued using the original payment method whenever possible. For Cash on Delivery orders, refunds may be processed via bank transfer or another mutually agreed method.

Return Shipping

If the return or exchange is due to:

  • A damaged, defective, or incorrect item, ZOYZA will cover the return shipping cost.

  • A size change or change of mind, the customer is responsible for the return shipping charges.

How to Request a Return or Exchange

To start a return or exchange, please contact us within 14 days of receiving your order.

Email: care.zoyza@gmail.com

Phone / WhatsApp: +92 312 8789726

Instagram: @zoyza.club

Please include:

  • Your order number

  • Your full name

  • Reason for the return or exchange

  • Photos of the product (if damaged, defective, or incorrect)

Our support team will respond as quickly as possible and guide you through the next steps.

Policy Updates

ZOYZA reserves the right to update or modify this Return, Exchange & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.