FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Zoyza FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, and policies. If you don’t find the information you're looking for, feel free to reach out to our customer support team.

1. What products does Zoyza sell?
We offer a wide range of stylish clothing, including tops, dresses, pants, jackets, and accessories. Our collections are designed to suit various occasions, from casual wear to formal outfits. Browse our collections to find the perfect pieces for your wardrobe!

2. How can I place an order?
Simply browse our website, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout to enter your details, choose your payment method, and complete the order. It's that easy!

3. What payment methods do you accept?

  • Cash on Delivery (COD) for selected locations

4. How long will it take to receive my order?

  • Karachi: Delivery within Karachi takes 1-3 business days.
  • Outside Karachi: Delivery to locations outside Karachi takes 3-5 business days.

Please note that delivery times may vary depending on your location and any unforeseen delays.

5. How much does shipping cost?
Shipping fees are calculated at checkout based on your location. We also offer free shipping for orders over a certain amount (details provided at checkout).

6. Do you offer returns or exchanges?
Yes, we want you to love your Zoyza pieces! If you're not completely satisfied with your order, we offer returns and exchanges within 30 days of receiving your items. Please ensure the items are unused, unwashed, and in their original packaging. For more details, check our Returns & Exchange Policy.

7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier's website.

8. Do you ship internationally?
Currently, we only offer shipping within Pakistan.

9. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience caused! If you receive a damaged or incorrect item, please contact our customer support team within 3 days of receiving your order. We'll assist you with a return, exchange, or refund as necessary.

10. How can I contact customer support?
You can reach our customer support team by:

  • Email: zoyzaworldwide@gmail.com
  • Phone: 03492489781
  • Live Chat: Available on our website during business hours.